PRIVACY POLICY

Last Updated: 31/03/2026

The Richmond Resort (“we”, “our”, “us”), a Proprietorship Firm, operates from 414, Kadav Pada Road, Vangani East, Ambernath, Thane, Maharashtra – 421503. We are committed to protecting the privacy and personal information of our guests and website users.

1.       INFORMATION WE COLLECT

Personal Information: Name, phone, email, ID proof, payment info, etc.

Usage Information: Cookies, device data, website analytics.

2.       HOW WE USE YOUR INFORMATION

We use your information for booking management, customer support, confirmations, improving services, and legal compliance.

3.       SHARING OF INFORMATION

Shared only with payment processors, govt authorities (if required), and essential service providers. We do not sell your data.

4.       DATA PROTECTION

We follow reasonable security practices but cannot guarantee complete security.

5.       COOKIES

We may use cookies for user experience improvement.

6.       YOUR RIGHTS

You may request access, correction, or deletion of your data.

7.       THIRD-PARTY LINKS

We are not responsible for external site privacy practices.

8.       POLICY UPDATES

Updates will be posted on the website.

9.       CONTACT INFORMATION

Phone: +91 9136685680

Email: richmondvangani@gmail.com

Website: therichmondreosort.in

TERMS & CONDITIONS

1.       GENERAL

These terms apply to all bookings and stays at The Richmond Resort.

2.       BOOKINGS & PAYMENTS

Bookings require advance payment and valid ID proof.

3.       CHECK-IN & CHECK-OUT

Times may be specified; early/late options depend on availability.

4.       GUEST RESPONSIBILITIES

Maintain decorum, avoid damage, no illegal activities, take care of belongings.

5.       RESORT RIGHTS

We may refuse service or cancel bookings if needed.

6.       USE OF FACILITIES

Use is at guest’s own risk.

7.       PETS & FOOD

Allowed only if approved; outside food may be restricted.

8.       SMOKING, ALCOHOL, NOISE

Allowed only in permitted areas and within legal limits.

9.       MODIFICATIONS

Terms may be updated anytime.

CANCELLATION & REFUND POLICY

1.     GUEST CANCELLATION

More than 72 hrs before check-in: Full refund.

48–72 hrs: 50% refund.

Within 48 hrs / No-show: No refund.

2.       MODIFICATION

Subject to availability.

3.       RESORT CANCELLATION

Full refund if we cancel for unavoidable reasons.

4.       REFUND PROCESSING

Takes 7–10 working days.

5.       NON-REFUNDABLE CASES

No refunds for early check-out, partial use, misconduct, or non-refundable packages.

DISCLAIMER

Website information is for general purposes. We do not guarantee accuracy at all times. The resort is not responsible for loss, injury, or damage due to accidents, natural events, misuse, or failure to follow rules. External links are not under our control.